The energy retailer that goes from the bill to a signed contract, on its own
How a 12-person retailer operates like a 40-person one — with today's prices and zero paperwork.
An illustrative case built from real Ekuantum deployments in the sector: electricity and gas retailers and sales channels — residential, SME and a distributor network.
Illustrative case: a composite profile based on real deployments. No client names, no promises — that's how we work.
THE CLIENT
A multi-supplier energy retailer
Power and gas with a dozen suppliers, residential and SME clients, and a distributor network that grows over coffees. Tariffs change weekly, every supplier has its own portal… and the team spends the day between PDFs, forms and calls.
THE PROBLEM
Three pains every energy retailer knows
Quotes arrive late
The lead asks for a price and the rep takes a day to study the bill — with tariffs that may have already changed. The lead signs with whoever answers first.
Sign-ups are a maze
Every supplier has its own portal, forms and process. Paperwork, meter IDs, statuses… and the client calling five times asking “when does my contract start?”.
The book leaks at renewal
Lock-ins expire unnoticed, competitors keep calling… and the phone line collapses with bill-shock calls, in one language, 9 to 6.
THE SOLUTION
Their digital workforce, seat by seat
A single brain — the retailer's tariffs, suppliers and processes — feeds all its agents. Each module is a job position, not a tool.
The base — what we always set up
Answers WhatsApp and calls 24/7 in several languages and up to 20 conversations at once (expandable to 1,000): never busy, never a queue.
The nervous system: CRM with every contract, funnels per segment (residential, SME, partners), landing pages and calendar.
Runs the info@ inbox: recognizes the client, knows their contracts, reply ready to approve.
Answers DMs and turns “how much would I save?” into an uploaded bill and a finished comparison.
Finds SMEs with good consumption and opens conversations for business offers — and recruits distributors too.
The content that explains savings and price hikes, produced and published without an agency.
“Paying too much for power?”: upload your bill and we tell you how much you'd save. The sector's perfect magnet.
From the AI Company catalog
Collects and validates ID, meter IDs and contracts on the spot: the sign-up file complete first time.
Bounced bills chased with a friendly, escalating tone — before the cut-off and the upset.
A constant flow of bills into the AI Employee's comparator.
The sector-exclusive positions
⭐ Contracts Agent
The retailer's star position
The full sales cycle in one seat. The lead sends a photo of their bill on WhatsApp and the agent does the rest: reads it (OCR+AI), calculates the savings with today's tariffs and generates a personalized proposal in minutes, at any hour, in their language. And when the client says yes:
- Savings comparison in minutes, from a photo of the bill
- Sign-up processed with the supplier and tracked until the contract goes live
- The client informed at every step, without calling to ask
- Renewals watched: a new offer before the competition calls
Works on the inside: navigates your suppliers' portals like one more employee — fills sign-up forms, checks statuses — even with no API or integration.
Every morning it reads your suppliers' emails, extracts tariffs from PDFs and Excels and loads today's prices into your CRM.
Outbound campaigns with your offer: 20 calls at once, expandable to 1,000, in several languages. Filters the interested and hands the close to your rep.
Recruits and onboards your sales network: its own partner funnel, qualifies them and drops them into their pipeline with the paperwork ready.
The “it's twice as much!” call: explains the bill line by line with the client's real data, in their language, and opens a claim if needed.
AN ORDINARY DAY
Life with a digital workforce
Supplier tariff emails arrive. By 09:20, today's prices are loaded into the CRM.
A lead sends a photo of their bill on WhatsApp. Minutes later they have their savings comparison and confirm: the sign-up goes out to the supplier on its own.
The outbound agent has made 60 calls in three languages; four interested prospects booked with the rep for this afternoon.
The supplier operator fills today's sign-ups in the portals and updates statuses; every client gets their “contract live” message.
The owner gets the summary: comparisons sent, contracts activated and two renewals saved before expiry.
INDICATIVE RESULTS
What similar businesses see
Estimates based on deployments in similar businesses. Every retailer is different: none of this is a promise or a guarantee — it's what we design to happen.
“We used to take a day to quote. Now the client sends their bill and gets the comparison in minutes; the sign-up runs itself. We sell more and chase less.”
— Marcos, energy retailer director
Shall we talk about your energy business?
A deployment like this starts at the Growth Pack (€9,490 + €279/mo) — the full base with the 5 standard modules. Sector positions are quoted by suppliers and volume on the discovery call.
Sam Laniakea