Your support, answered. You just approve
Support emails come in as tickets. The AI reads the thread and drafts the reply in your brand and with your knowledge. You review it in the panel, hit the button and it goes out. Not one automatic reply you have not seen.
Support does not pile up because it is hard. It piles up because it repeats
It answers with what your company already knows
It uses the same knowledge base as your AI Employee: your services, your terms, the way you speak. That is why the reply sounds like you and not like a generic manual.
A single knowledge base for what your agent answers and for what your support answers. Update it in one place.
A copilot, not a replacement
Reads the ticket and understands it
It classifies what it is about, whether it is urgent and who is writing.
Drafts the reply
In your brand, your tone and what your company actually knows.
Leaves it ready in your panel
The draft waits for you on the dashboard’s “AI Support” page.
Sends what you approve
Exactly the text you saw. Not rewritten on the way out.
Because support is expensive when it goes wrong
A wrong sales reply costs you a lead. A wrong support reply costs you a customer. That is why here the AI proposes and you decide, not the other way round.
Classifies
Customer, supplier, incident, invoice or urgent.
Drafts
A reply ready to send, not a summary.
Leaves it in your panel
You review and send from the dashboard.
Sends what you approved
The same text you read, unchanged.
From open ticket to answered customer
Not an FAQ bot. Your support, faster
A person approves
No reply goes out without you having read it.
It knows your business
The same knowledge base as your AI Employee.
What you see is what is sent
The approved text is the sent text, no drift.
The system is included
Our own tickets and client portal: no separate tool to buy.
Tickets answered the same day
The ticketing system, included
It shares number, engine and knowledge with your AI Employee: that is why it carries no monthly fee of its own
A complementary module of Ekuantum's AI Employee. No third-party tools or separate licences. Prices without VAT (Emporio Kuantum OÜ, Estonia · intra-community reverse charge with a valid VAT number).
How many tickets do you have right now with no answer?
Book a free consultation and we will look at how many of them the AI could already have drafted.
Sam Laniakea